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Marketing

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The sportswear giant invested heavily in the world's biggest soccer tournament and has since reported record quarterly results. But the real test is whether an expensive moment of cultural relevance can produce customers who stay long after the excitement fades.

Nearly one-third of FamilyMart’s 16,000-plus Japanese stores are short-staffed. The company is changing dress rules, offering recruitment incentives and putting one of the world’s biggest pop stars behind the counter.