AI Didn’t Eliminate the Job at Klarna. It Downgraded Who’s Allowed to Have It.
The company didn’t restore the 700 jobs it cut. It built a flexible labor pool to patch what the AI still can’t handle — and that’s the more durable story. Klarna spent 2023 and 2024 as the clearest public case for AI replacing white-collar work outright. The company eliminated roughly 700 customer service positions, partnered…